Wireless Communications

Please fill in the fields below to log your warranty / non warranty repair:

Product
Account Manager
Company Name:*
Site Contact Name:*
User Name: (if different from above)
Mobile Number of User:*
Make:*
Model:*
IMEI:
Items Sent:*
Fault:*
Do you require a loan phone?*	Yes No
Will you be sending the unit direct to Wireless Communications?*	Yes No

The following items are not required to be sent with the handset:
• Sim cards
• Micro/Mini SD cards
• Accessories

Please note the following steps:

Step 1 - Please enclose a copy of the proof of purchase where possible and ensure you keep a copy for your records.

Step 2 -Should you not have a copy of your proof of purchase, tick the space provided on the PDF form you download, and we will conduct a search for your IMEI number in our point of sale system.

Step 3 – Be aware that ‘Liquid Ingression’ or ‘Physical Damage’ on a warranty repair will incur a $45 assessment fee by the Telstra National Repair Centre and charged to the applicable mobile service on your bill provided in the mandatory field above. All units found with ‘Liquid Ingression’ or ‘Physical Damage’ are returned to Wireless Communications unrepaired. The unit is then sent for a non-Warranty quote free or charge.

Step 4 - Please Click generate PDF below, print the document and wrap the repair form around the handset

Step 5 - If you are requesting a loan phone, please click here to download the Loan Phone Request Form, then print and complete the document, and return it with your handset and repair form.

Step 6 – Contact your Wireless Communications representative for collection or send the unit direct to:
Repairs
Wireless Communications
6 Greenhill Road SA 5034

Step 7 - For all updates on repairs please email repairs@wirelesscommunications.com.au

Special notes and consideration

Wireless Communications is the means for the device to get to the repair agents for all models. We do not determine the time frames in which repairs are conducted and we have limited visibility of repair statuses. Turn over time for non warranty repairs are generally 1-2 weeks and warranty repairs range from 2 to 4 weeks depending on manufacturers. Lengthier times my occur if parts are limited or unavailable. Wireless Communications are not responsible for removing, collecting or restoring any data on handsets.