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CyTrack® CyRecord™ - Integrated & Flexible Voice Recording
Ensure you have the right facts - review the actual conversation !
CyTrack® CyRecord™ is a powerful and flexible Voice Recording Solution with optional integration to desktop applications such as Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Features include Record on Demand, Random or Full Time recording or Record by agent entered call catagory. Recording options include desktop USB, Extension or Trunk side architecture. CyRecord includes optional business process rules and catagorisation of recordings by completion code.
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CyTrack® CyConsole™
Empower your Front Desk Staff and create advanced service management and business efficiency with CyConsole’s™ interface. Now answer calls by a click on your PC screen and right click to transfer calls blind or supervised—simply!
Transfer calls, or bring colleagues into a conference call—all just by right click as shown here. Busy Lamp Fields and Speed Dials all make managing your telephone calls easier.
CyTrack CyConsole™ is an intelligent PC based Telephone Operator Console. CyConsole™ provides computer assisted functions to enable superior operator service for any busy front desk environment - especially suited to Serviced Offices, Hospitality, Bureau Services and Corporate Use. Features include Screen Pop of Caller ID and/or the name of the number called, Prompts and Scripts for Customised and Specific Call Answer Requirements per business line or number or service or client, Simple Click and Transfer, Integrated Directory of Users and Departments and optional Integrated Messaging options.
Click here to download the PDF brochure